Our Policies

Dress Orders

Before progressing with your order, we will need confirmation that you agree to the terms and conditions of sale. It is strongly recommended that you read this document in full and to keep a copy for your own records.

By entering into a business agreement with Kiva & Zen Bridal Devon, you agree to comply with and be bound by the following terms and conditions of sale.

From Here on ‘you” refers to the customer (Bride) and ‘us’/’we’/’our’ refers to Kiva and Zen Bridal Devon.

As each dress is personally tailored, we are unable to resell a dress to any Customer other than the Customer placing the order, and as such, we cannot accept returns on the basis of a change of heart, cancellation of wedding or be held responsible for a dress not fitting correctly due to fluctuations in weight, body size and/or changes in body shape once an order has been placed. Furthermore, we cannot accept returns where you request a change to an existing order and we are unable to fulfil that change.

Dresses with beading and embroidery may differ slightly in the amount/placement of the beading/embroidery to that of the sample dress.

Handmade clothes cannot be rushed and, as such, you must accept that all shipping dates are approximate. Time needs to be allowed for the process to be completed and your dress made to perfection, therefore the designer has the right to change the shipping date based on their production schedule.

Kiva & Zen Bridal Devon will respect your personal data. We use the information you provide top place the order with the relevant Designer to enable your dress to be constructed or altered to your design requirements.

The cost of alterations are not included in the price of the dress and alterations are carried out by independent seamstresses. Brides are not obliged to use the seamstresses we might recommend and we cannot be held responsible for any alteration work undertaken.

sample dresses

All sample sale dresses are sold as seen and must be paid for in full at time of purchasing. No refunds or exchanges on these styles due to change of heart or cancellation of wedding.

Accessories & Shoes

All accessories must be paid for in full when placing an order.

We will endeavour to provide the highest quality goods as standard, and these will arrive in a merchantable quality. Any wear and tear or depletion of goods due to use and wear are not our responsibility and we will not be obliged to replace or refunds

Paid Exclusive Appointments

Please note that our Exclusive appointments are non – refundable, but can be moved to an alternative date with at least 48hrs notice.

We at Kiva & Zen Bridal Devon take privacy seriously, and would like all our brides to read our Privacy Notice which details how we store and manage your information. This notice will also describe the rights that you have with regards to your data.

The information that we collect;

We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, address, telephone,email, communications); comments, feedback, product reviews, recommendations, and personal profile for Bridal orders this will include personal measurements.

How we collect the information

When you conduct a transaction or book a service on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect your information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate our Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information?

Kiva & Zen Bridal Devon never shares your information with third party companies without your direct consent.

How we like to communicate with you?

We may contact you to notify you regarding your dress/accessory order, to troubleshoot problems with your dress/accessory order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Your rights;

You have the right to request the information that we hold on you, if this information is incorrect you have the right to have the information removed or corrected as you see fit.

How you can contact us to request, edit or remove your data.

If you would no longer like to hear from Kiva & Zen Bridal Devon please email me directly at hello@kivaandzenbridaldevon.co.uk or you can write to us at:

Kiva & Zen Bridal Devon

6 Topsham Units

Darts Business Park

Topsham

EX3 0QH

Policy Updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Our Policies

@kivaandzenbridal

Email Address

hello@kivaandzenbridaldevon.co.uk

Phone Number

Kiva & Zen Bridal Devon